Please click here to view the Anti-Bribery and Corruption, Money Laundering and Sanctions Policy for Ingenium Underwriting. 

The Insurance Council of Australia is the representative body of the general insurance industry in Australia. They have developed the General Insurance Code of Practice (the Code), which is a voluntary self-regulatory code that aims to raise the standards of practice and service in the insurance industry. For further information on the Code please visit www.codeofpractice.com.au.

The Code Governance Committee (CGC) is an independent body that monitors and enforces insurers’ compliance with the Code. Their purpose is to better drive Code compliance, helping the insurance industry to improve service to customers. For more information on the CGC go to www.insurancecode.org.au.

Ingenium Underwriting is committed to meeting and exceeding our clients’ expectations whenever possible and we would like to know if your expectations haven’t been met. You can click here to view the Complaints and Dispute Resolution Process for Ingenium Underwriting, or visit Lloyd’s Australian Policyholders - How to Make a Complaint to find out how to make a complaint and the complaint handling procedure.

Before you enter into a contract of insurance, you have a duty under the Insurance Contracts Act to disclose anything that you know, or could reasonably be expected to know, or in the case of consumer contracts to take all reasonable care to disclose anything that you know, or could reasonably be expected to know, that may affect the insurer decision to insure you and on what terms. Please click here to view the Duty of Disclosure Policy for Ingenium Underwriting. 

Our priority is to ensure that whenever family violence is identified or suspected, the safety of the customer affected by it and their family is protected, and we are committed to supporting you. Please click here to view the Family Violence and Supporting Vulnerable Customers Policy for Ingenium Underwriting. 

From 1 January 2018 the New South Wales Government has allowed small businesses a stamp duty exemption on certain types of insurance, including occupational indemnity insurance (including professional indemnity), covering liability arising out of the provision of professional or other services (other than medical indemnity insurance). Please read and complete this declaration if you are a small business eligible for the exemption, noting that the NSW State Revenue Office requires a new declaration to be completed every year for exemption to be granted. Please click here to download the NSW Stamp Duty Small Business Exemption Declaration for Ingenium Underwriting. 

Please click here to view the Policy Wording for Ingenium Underwriting. 

Our Privacy Policy sets out how we collect, store, use and disclose your personal information. Please click here to view the Privacy Policy for Ingenium Underwriting. 

The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Home Affairs for people with limited English proficiency and for agencies and businesses that need to communicate with their non-English speaking clients. The TIS National immediate phone interpreting service is available 24 hours a day, every day of the year for the cost of a local call for any person or organisation in Australia who needs an interpreter. Their services include immediate phone interpreting. ATIS voice automated voice-prompted immediate phone interpreting. pre-booked phone interpreting and on-site interpreting. Further information can be found by visiting their website at www.tisnational.gov.au.